Managing Stakeholders

Managing a large number of stakeholders effectively is an important task for project success—especially when a client feels overwhelmed—is key to maintaining project clarity and trust. Here are practical strategies:

1. Appoint a Single Point of Contact (SPOC)

Designate one person (e.g., a project manager or lead) to communicate with the client. This reduces noise and keeps messages consistent.

2. Segment Stakeholders by Role

Group stakeholders by function (design, finance, execution, etc.) and filter communications so only relevant discussions reach each group.

3. Define Clear Decision-Making Authority

Establish who has final say on what, and communicate that hierarchy to everyone. This avoids conflicting guidance.

4. Use Structured Communication Tools

Implement tools like RACI charts (Responsible, Accountable, Consulted, Informed) to clarify responsibilities.

Use project dashboards to share updates without flooding inboxes.

5. Facilitate Focused Meetings

Limit who attends meetings based on the agenda. Only include those directly involved in the topic.

6. Keep the Client Focused on Outcomes

Translate all internal discussions into concise, solution-focused updates for the client, avoiding technical or process-heavy details.